Last updated: August 30, 2023

Welcome to Wholesale Diamonds Importers’ Shipping Policy. We strive to provide you with a seamless and reliable shipping experience. Please read the following policy to understand how we handle shipping and delivery of your orders.

Shipping Locations

We currently offer shipping within Australia. Please note that shipping to some remote areas may have limitations or additional shipping charges. If you are uncertain about whether we can ship to your location, please contact our Customer Support Team before placing your order.

Shipping Methods and Times

We offer a range of shipping options to accommodate your preferences and urgency of delivery. During the checkout process, you will be presented with available shipping methods and their estimated delivery times. Please note that the estimated delivery times are based on business days and do not include weekends or holidays.

Order Processing Time

Once your order is placed and payment is confirmed, our team will process and prepare your order for shipment. Please allow up to 7 business days for order processing before your order is shipped. Orders placed after 2pm will be processed on the following business day.

Shipping Charges

Shipping charges are calculated based on your selected shipping method, the destination address, and the total weight and dimensions of your order. Shipping charges will be displayed during the checkout process before you confirm your order.

Tracking Information

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track the delivery of your package. You can also log in to your account to view the order status and tracking information.

Delivery

While we make every effort to ensure timely delivery, please note that delivery times are estimates and may be affected by unforeseen circumstances, such as weather conditions or carrier delays. We are not responsible for any delays caused by third-party shipping carriers.

Shipping Updates and Communication

We will keep you informed about the status of your order through email notifications. You will receive an email confirmation when your order is placed, another email when your order is shipped, and any relevant updates regarding the delivery.

Order Changes and Address Updates

Please review your shipping address carefully before placing your order. If you need to make any changes to your order or shipping address, please contact our Customer Support Team as soon as possible. Once an order is shipped, we may not be able to make changes to the shipping address.

Contact Us

If you have any questions or concerns about our Shipping Policy or the delivery of your order, please contact our Customer Support Team. We are here to assist you and provide the information you need.

Please note that this policy is subject to change without notice. It is your responsibility to review the policy periodically for any updates.

Thank you for choosing Wholesale Diamonds Importers for your shopping needs. We appreciate your trust in our shipping procedures.