Last updated: August 30, 2023
Thank you for shopping at Wholesale Diamonds Importers. We want you to have a satisfactory shopping experience, and we are committed to providing you with high-quality products. If you need to return an item, please review the following policy.
Returns
We accept returns within 30 days of the date you receive your order. To be eligible for a return, the item must be in its original packaging and unworn condition. Please contact our Customer Support Team to initiate the return process. You will need to provide your order number or name to help us locate your order in our system.
Refunds
Upon receiving the returned item and verifying its condition, we will process your refund. We offer full refunds for eligible returns. Refunds will be issued in the original form of payment used for the purchase. Please allow up to 7 business days for the refund to be processed and reflected in your account.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining the shipping receipt as proof of shipment.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support Team as soon as possible. We will provide instructions on how to proceed and may cover the return shipping costs for such items.
Exclusions
Our return policy does not apply to clearance items. Clearance items are non-returnable and non-refundable.
Processing Time
Once we receive your returned item and verify its condition, please allow up to 7 business days for us to process your return and issue the refund.
Contact Us
If you have any questions or need assistance with the return process, please contact our Customer Support Team. We are here to help you and ensure a smooth return experience.
Please note that this policy is subject to change without notice. It is your responsibility to review the policy periodically for any updates.
Thank you for shopping with Wholesale Diamonds Importers. Your satisfaction is important to us, and we appreciate your understanding of our return and refund procedures.
